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    Professional Keynote Speaker, International Coach & Author Professional Keynote Speaker, International Coach & Author Professional Keynote Speaker, International Coach & Author
    • Home
    • Testimonials
      • Video Testimonials
    • Coaching
    • Speaking
      • Upcoming Events
      • Event Pictures
      • Event Videos
    • Blog
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    • Courses
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    Blog

    Tag Archives for: "customer service"
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    By Rene Kamstra
    In Customer Values, Customers, Sales, Sales training
    Posted January 3, 2019

    SELLING YOURSELF TO A DIFFICULT CLIENT

    Every retail salesman (or saleswoman) has had his/her fair share of difficult customers. These customers are usually angry, impatient, indecisive or overdemanding for no good reason at all. They [...]

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    By Rene Kamstra
    In business coach, Business Values, Customers, Rene Kamstra, Sales, Sales training
    Posted January 7, 2013

    Sales Training: Putting yourself in their shoes

    One of the things all sales closers should do is to put themselves in their customers’ shoes. Essentially, this means embodying the Golden Rule of sales training: “Do unto others as you would [...]

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